You will automatically receive a confirmation email for the journey(s) you have paid for. You are responsible for checking that the details received to us are correct.
A booking made on the website may contain pricing and availability errors and the booking and cost of booking are not guaranteed until they have manually accepted which may take up to 5 working days of making the booking.
Once a manual check has been carried out and as soon as you receive an Accepted Confirmation which means that both the pricing and availability have been checked and accepted, will the booking be accepted for the price paid and availability of a driver and vehicle at the date and time selected.
You will receive an accepted confirmation along with Journey Details in an email when the journey has been manually checked. This will also contain the pick up instructions and the driver’s telephone number. Booked Cars ltd will not refund you if you have forgotten to take this with you.
Booked Cars ltd does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.
We advise passengers to plan to arrive at the airport 2 hours prior to flight departure to allow for possible unpredicted delays en route to or from the airport. Booked Cars ltd will not take responsibility for any passengers missing their flight.
All passengers are advised to have adequate travel insurance prior to booking.
No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transportation.
Booked Cars ltd does not accept any responsibility in any way if the passenger’s/luggage requirements exceed the capacity of the vehicle booked. If you are unsure about the capacity of the vehicle booked please contact Booked Cars ltd customer services team before booking your journey.
The exact route of your journey is down to the driver’s discretion on the day of travel, alternate routes may be requested but cannot be guaranteed. In some cases, where the mileage or duration significantly changes, alternate routes may incur additional charges, this is calculated on a case by case basis.
Please ensure you give us your arrival dates and times of your arrival into the UK and not your departing information.
If your flight has any serious delays please inform us or the driver as soon as possible.
Booked Cars ltd use their own transport wherever possible but we reserve the right to use third party companies where appropriate.
Reservations made for services on selected dates in the year may attract additional surcharges which will be discussed prior to any bookings being accepted.