Pricing
Booked cars ltd prices are calculated with the distance, time of travel and number of passengers traveling taken into consideration.
Airport Taxi Bookings reserves the right to provide an upgraded car type from the original selected if your chosen vehicle is unavailable.
Waiting Time
On Journeys collecting from an airport, Booked cars ltd does not charge for the 1st hour’s waiting time after the plane has landed.
Waiting time charges will however start once the 1st hour has elapsed from when the aircraft has landed and will be charged, regardless of reason, at £20/hr pro rata.
Waiting time for all other journeys will be charged at £20/hr pro rata from the scheduled pick up time.
Tolls
Any Tolls are not included in the instant online fares. The driver will ask you for the money or we can take this from your card if you prefer.
Amendments
Any amendment must be made via an email or by telephone to us to which you will receive an email confirming the amendment. Amendments must not be made with your driver.
Re-Booking
All bookings must be made via the website. In this way confirmations are sent out and the journey is insured.
Cancellations
Booked cars ltd will accept any cancellation as long as 72 hours notice is provided.
There will be a cancellation fee of £10 or 10% (whichever is higher) to cover the administration / transaction charge per journey. All cancellations must be made by contacting us here – contact@taxisairport.co.uk
If you do not receive an email from Booked cars ltd confirming the cancellation, then we have not received it. In this case please contact us here – contact@taxisairport.co.uk
Refunds
Refunds will not be issued in the following circumstances:
If your flight is diverted or rescheduled resulting in a change of your arrival time, no refund will be issued for the airport transport service.
No refund is made if the passenger does not show up for pre-paid journeys.
No refund is made for cancellation of a booking with less than 72 hours notice provided or afterwards.
All other circumstances where a refund may be possible should be addressed directly with Airport Taxi Bookings customer services.
Complaints
Any complaints regarding service should be raised in writing with our office, preferably by reply to your confirmation email or by contacting us here –contact@taxisairport.co.uk