We recommend that passengers aim to arrive at the airport at least 2 hours before their flight’s departure to account for any unforeseen delays during the journey. Booked Cars Ltd is not liable for missed flights if the recommended 2-hour check-in time is not observed.
While you may choose to arrive at the airport less than 2 hours before your flight, Booked Cars Ltd holds no responsibility for any missed flights resulting from this decision.
We strongly advise all passengers to secure adequate travel insurance before making a booking.
Booked Cars Ltd will not refund any costs to passengers who choose not to wait for their assigned driver and opt for alternative transportation.
Booked Cars Ltd is not responsible if the passenger or luggage exceeds the vehicle’s capacity. If there is any uncertainty about the vehicle’s capacity, please contact the Booked Cars Ltd customer service team immediately.
We recommend that passengers aim to arrive at the airport at least 2 hours before their flight’s departure to account for any unforeseen delays during the journey. Booked Cars Ltd is not liable for missed flights if the recommended 2-hour check-in time is not observed.
While you may choose to arrive at the airport less than 2 hours before your flight, Booked Cars Ltd holds no responsibility for any missed flights resulting from this decision.
We strongly advise all passengers to secure adequate travel insurance before making a booking.
Booked Cars Ltd will not refund any costs to passengers who choose not to wait for their assigned driver and opt for alternative transportation.
Booked Cars Ltd is not responsible if the passenger or luggage exceeds the vehicle’s capacity. If there is any uncertainty about the vehicle’s capacity, please contact the Booked Cars Ltd customer service team immediately.
For passenger safety, Taxi Licensing regulations require all luggage to be securely fastened in the boot of the vehicle. Please ensure this is taken into consideration when selecting a vehicle.
Booked Cars Ltd reserves the right to refuse carriage of animals that were not agreed upon at the time of booking. All animals must be secured in a suitable transport box or crate. Booked Cars Ltd accepts no responsibility for costs incurred due to non-compliance with these terms.
The exact route of your journey is at the driver’s discretion on the day of travel. Alternate routes may be requested and will be assessed by the driver on a case-by-case basis.
Please ensure you provide us with your arrival times and day into the UK, not your departure information.
If your flight experiences significant delays, please inform us as soon as possible.
Booked Cars Ltd uses its own vehicles whenever possible but may employ third-party companies where appropriate.
Booked Cars Ltd reserves the right to provide an upgraded car type from the original selection if your chosen vehicle is unavailable.
Reservations made for services during the following dates and times will incur an additional 50% surcharge on published prices: 18:00 on 24th December to 23:59 on 26th December, and 18:00 on 31st December to 23:59 on 1st January. Other dates may also be affected.
All card payments are securely processed by Opayo / Elavon (formerly Sage Pay). Booked Cars Ltd does not process or retain card details, except for selected metadata returned to us by Opayo / Elavon (card type, expiry date, etc.). This service employs the latest 3DSv2 security checks for strong customer authentication.
During the payment process, you may be offered the option to ‘save’ your card for easier future use. This optional facility is provided by Opayo / Elavon, who will securely retain your card details on behalf of Booked Cars Ltd, typically until the card expires. Booked Cars Ltd may instruct Opayo / Elavon to delete these saved details prior to card expiry if your account with us is deemed inactive. Note that some security details will still be required when using a saved card. You may delete saved cards at any time from your online account area or by contacting us.
Customer-initiated transactions (CIT) performed on our public website are initialized with the capability to be ‘repeated’, subject to relevant security checks. This could be for a different amount than the original payment. For instance, if you request a ‘Meet & Greet’ service to be added to your journey after your booking is placed, with your permission we may acquire the additional fee for this service from the original payment method without needing to re-take card details. You will always have the option to choose an alternate payment method. Full or partial refunds can also be applied to the original payment method to cover fare reductions or cancellations; however, please note that fees may apply for cancellations, depending on the circumstances (see ‘Cancellations’ in our ‘Policies’ section).
All passengers are responsible for any costs incurred to return a vehicle to working order (repairs or professional cleaning) when the damage caused by passengers exceeds reasonable wear and tear.